Privacy Policy

Effective Date: September 22, 2026

1. Introduction and Company Information

This Privacy Policy explains how Bella Lingua Learning Inc. (“Bella Lingua Learning Inc.,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information in connection with our Italian-language learning services, including online and in-person classes, assessments, registrations, communications, websites, forms, and related services (collectively, the “Services”).

We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy requirements.

Business Name: Bella Lingua Learning Inc.
Address: 1200 Sherwood Drive, Unit 305, Burlington, ON L7P 5A5, Canada
Email: [email protected]
Phone: +1 (905) 637-4829

2. Data Collection and Processing

We may collect personal information directly from you, automatically through your use of our Services, and from third parties where permitted by law. Depending on your interactions with us, we may collect:

  • Contact information: name, email address, phone number, mailing address, emergency contact information.
  • Account and registration information: login credentials, course selection, class preferences, skill level, attendance records, payment status.
  • Educational information: language proficiency, learning goals, progress, assessments, feedback, homework submissions, participation records.
  • Transaction information: billing details, payment confirmation, invoices, refund records, and related payment administration information.
  • Communications: messages, inquiries, support requests, survey responses, and feedback you provide to us.
  • Technical and usage information: IP address, browser type, device identifiers, pages visited, timestamps, referral data, and cookie or similar technology data.
  • Optional sensitive information: information you choose to provide that may relate to accessibility needs, accommodations, or other special requests.

We generally collect personal information directly from you unless otherwise permitted or required by law. We take reasonable steps to ensure that information collected is limited to what is necessary for the purposes described in this Privacy Policy.

3. Purpose of Data Processing

We process personal information for the following purposes:

  • To provide, administer, and support our Services, including course registration and class delivery.
  • To assess language skill levels, track progress, and personalize instruction.
  • To communicate with you regarding schedules, payments, updates, policies, and service-related notices.
  • To process payments, issue invoices, manage refunds, and maintain financial records.
  • To respond to questions, complaints, and support requests.
  • To improve our curriculum, websites, operations, and customer experience.
  • To send marketing communications where permitted and, where required, with your consent.
  • To detect, prevent, or investigate fraud, security incidents, or misuse of our Services.
  • To comply with legal, regulatory, tax, accounting, or contractual obligations.
  • To enforce our agreements, policies, and legal rights.

4. Legal Basis for Processing

Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with your knowledge and consent. Depending on the situation, our processing may be based on one or more of the following grounds:

  • Consent: where you have provided express or implied consent, such as when registering for classes, submitting forms, or opting in to communications.
  • Contractual necessity: where processing is required to provide the Services you requested.
  • Legitimate and reasonable purposes: such as administration, service improvement, fraud prevention, and security, where permitted by law.
  • Legal obligations: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.

Where consent is the basis for processing, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share personal information only as necessary and subject to appropriate safeguards with the following categories of recipients:

  • Service providers: hosting providers, email service providers, customer relationship management tools, scheduling platforms, analytics providers, and IT support vendors.
  • Payment processors and financial institutions: for payment processing, fraud prevention, and reconciliation.
  • Professional advisors: legal counsel, accountants, auditors, insurers, and consultants.
  • Regulatory, government, or law enforcement authorities: where required or permitted by applicable law.
  • Business transaction counterparties: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to confidentiality protections.

We require third parties that process personal information on our behalf to use it only for authorized purposes and to implement appropriate security measures. However, no system is completely secure, and we cannot guarantee the security of information transmitted to or from us.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

Where personal information is transferred outside Canada, we use contractual and other reasonable safeguards designed to protect the information in accordance with applicable Canadian privacy laws. By using our Services or providing us with personal information, you acknowledge that your information may be transferred to and processed in jurisdictions outside Canada.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, or reporting requirements, to resolve disputes, and to enforce our agreements.

  • Registration, course, and account records are generally retained for the duration of your relationship with us and for a reasonable period afterward.
  • Financial and transaction records are retained for the period required by applicable tax and accounting laws.
  • Communications and support records may be retained as needed to document inquiries, service quality, and issue resolution.
  • When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices.

8. User Rights

Subject to applicable legal exceptions and limitations, you have the following rights in relation to your personal information:

  • Access: to request access to the personal information we hold about you.
  • Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
  • Erasure: to request deletion of personal information where permitted by law.
  • Restriction: to request that we limit certain processing in appropriate circumstances.
  • Data portability: to receive certain personal information in a structured and commonly used format, where applicable.
  • Objection: to object to certain processing, including direct marketing where applicable.

To exercise any of these rights, please contact us using the information in the “Contact Information” section below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable law.

9. Withdrawal of Consent

Where our processing is based on consent, you may withdraw your consent at any time by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and in some cases we may be unable to continue providing certain Services if we cannot rely on required information.

You may also unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so we can address your concerns promptly. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the appropriate provincial privacy regulator.

We will cooperate with any authorized investigation or review by a privacy regulator.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include access controls, password protection, encryption where appropriate, secure storage, staff confidentiality obligations, and regular review of our security practices.

While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for maintaining the confidentiality of any account credentials and for using secure devices and networks when communicating with us.

12. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Bella Lingua Learning Inc.
1200 Sherwood Drive, Unit 305
Burlington, ON L7P 5A5
Canada
Email: [email protected]
Phone: +1 (905) 637-4829

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will take reasonable steps to notify you, such as by posting the revised policy on our website, updating the effective date, or providing direct notice where appropriate.

Your continued use of our Services after any update constitutes your acknowledgment of the revised Privacy Policy, subject to applicable law.

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